Introduction
Welcome to UmaPOS Waiter. UmaPOS Waiter is a mobile application designed for restaurant staff to manage tables, take customer orders, communicate with the kitchen, respond to guest QR requests, and receive real-time alerts.
This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use the UmaPOS Waiter app.
By using UmaPOS Waiter, you agree to this Privacy Policy.
1. Who This App Is For
UmaPOS Waiter is intended for restaurant employees who are authorized by their employer. It is not designed for children under 13.
Your restaurant employer controls staff accounts, PIN access, and operational data. UmaPOS provides the platform on behalf of the restaurant.
2. Information We Collect
When you use UmaPOS Waiter, we may collect and process the following information:
- Staff / waiter name, staff / waiter ID, restaurant name, and branch information (if your restaurant uses branches)
- Staff role and login PIN used to authenticate you within your restaurant
- Assigned tables, customer orders you create or update, order items, quantities, notes, and status
- Guest QR order and service requests (when guests scan table QR codes at your tables)
- Order history shown in the app (for example, today's orders)
- Device model, operating system version, app version, a device identifier for push registration, and push notification token (FCM)
UmaPOS Waiter does not access your device camera. Guest QR orders are created when customers scan table QR codes; waiters receive and manage those requests inside the app.
3. How We Use Your Information
- Authenticate staff login and show assigned tables and live order status
- Send orders to the kitchen and sync data with your restaurant's UmaPOS account
- Deliver push notifications for new orders, kitchen ready alerts, guest requests, and related updates
- Improve app performance, security, and reliability
We do not use your information for unrelated advertising or sell your personal data.
4. Notifications
- New or updated orders
- Kitchen ready alerts
- Guest QR orders and service requests
- Other operational updates from your restaurant
You can manage notification permissions in your device settings.
5. Internet Access
- Sync orders and table data
- Receive live updates from the kitchen and restaurant system
- Register and deliver push notifications
Data is transmitted over secure HTTPS connections.
6. Third-Party Services
We use trusted service providers to operate UmaPOS Waiter:
| Provider | Purpose |
|---|---|
| Supabase | Secure cloud database, authentication, and real-time sync for restaurant and order data |
| Google Firebase Cloud Messaging | Push notifications to your device |
These providers process data only to deliver the UmaPOS service, under their own privacy and security terms. We do not sell your data to third parties.
8. Data Security
- Encrypted HTTPS communication
- Secure authentication (staff PIN)
- Role-based access so staff only see data for their restaurant
- Secure cloud infrastructure through our service providers
No method of transmission or storage is 100% secure, but we work to protect your information appropriately.
9. Data Retention
Restaurant and order data is stored while the restaurant's UmaPOS account remains active.
Your restaurant administrator can disable staff access at any time. When access is removed, you will no longer be able to use the app with that account.
10. Your Choices
- Log out of the app at any time
- Turn off notifications in device settings (some alerts may still appear inside the app when open)
- Contact your restaurant administrator to update or remove your staff account
For questions about data held by your employer, contact your restaurant manager or administrator.
11. Children's Privacy
UmaPOS Waiter is for restaurant employees. It is not directed at children under 13, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated effective date.
Continued use of the app after changes means you accept the updated policy.
13. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at hello@umapos.com.